Important questions & answers
Why are DOXAFER® products of such high quality so affordable?
You will already have noticed: Similar dog crates with our quality standards and the functions of the DOXAFER® cannot be found on the market for less than EUR 500, if at all, as the DOXAFER® is an absolute novelty in terms of technology and functionality.
Nevertheless, we can be much cheaper because we cut out the middleman and keep our company structure cost-efficient. We develop ourselves, we produce ourselves, we sell ourselves - from the inventor to the customer. The money we save as a result can be invested in better and more environmentally friendly materials, production processes and the end price.
What are the delivery times?
Delivery times vary depending on location and shipping option, but we typically ship orders within 21 business days of receiving cleared payment. For more detailed information, please visit our Shipping Policy page.
Has the DOXAFER® crash test been checked?
All dog products on the market that have a seal for crash tests only document the load securing. They say nothing about the safety of the dog, which is important to us. For this reason, we have deliberately not carried out such a crash test.
As we have connected the DOXAFER® directly to the frame of the vehicle using ISOFIX, the law on load securing is fulfilled many times over.
KESSETECH GmbH is currently endeavouring to establish new test standards and is developing test dummies that are designed to replicate the characteristics of a dog. We are thus continuing to pursue our goal of finally creating crash tests that can record the effects on the dog.
The DOXAFER® forms such a strong protective shell around your dog that our engineers and all of us (we are all dog owners) are absolutely convinced that our product will achieve the best results. Once you hold the DOXAFER® in your hands, you'll immediately be of the same opinion.
Is the interior of the DOXAFER® sufficiently ventilated?
The cover consists of 75% holes and only max. 25% material. The extreme rounding results in optimum ventilation of the box, we have prepared measurement protocols to ensure that no heat build-up develops.
Is the floor in the interior rather hard or soft?
The floor is made of firm filling foam, but you can insert a soft blanket. There is enough space.
Can the DOXAFER® be mounted in different directions?
XXS and XS in any case, depending on the car also the S. It is best to take the outer depth of the respective size and measure it in the car.
Please send us your car model and the desired DOXAFER® model. We will then check this for you.
Was ist der Unterschied zwischen den Serien "vogue" und "noble"?
Der Noble ist die elegante Edel-Version des Vogue – für alle, die ihrem Vierbeiner nicht nur Sicherheit, sondern auch Stil auf höchstem Niveau bieten möchten.
Der Noble hebt sich durch seine exklusive, moderne Steppung ab und verkörpert puren Luxus. Er ist nicht nur ein Hundesitz, sondern ein Statement: zeitlos, hochwertig und ein echter Hingucker in deinem Auto. Perfekt für dich, wenn du das Beste für dich und deinen Hund möchtest – ohne Kompromisse.
Der Vogue bleibt ein Klassiker, der mit Funktionalität und schickem Design überzeugt. Doch der Noble? Der ist für die besonderen Momente, für den Wow-Effekt bei jeder Fahrt. Dein Hund verdient nur das Beste – und mit dem Noble hast du die Chance, ihm genau das zu schenken.
How safe is the box against tearing in a crash?
We understand your concerns and would like to reassure you. The forces that arise in extreme situations such as strong centrifugal forces would indeed be dangerous for all occupants. Of course, no safety system can cushion everything. But the safety systems of the DOXAFER® are designed to withstand many times the maximum load of the Isofix connection - even with the maximum load that we specify in the size description.
The DOXAFER® itself is designed to deform in the event of an impact and absorb so much energy that the zip (fitted at the top and in the side position) only has to withstand a small proportion of the forces. This means that the tearing force you might fear does not occur to the same extent.
Can you change or cancel your order?
Order changes or cancellations are usually possible as long as the order has not been dispatched. Please contact our customer service as soon as possible for assistance.
Why shipping costs?
Our shipping costs are made up of various individual items:
1.) Assembling the box
2) Assembling the cardboard box
3) Careful packaging
4) Prepare for dispatch and issue
For smaller boxes, the shipping process takes an average of 27 minutes. For us, this means approx. 13.00 EUR in labour and ancillary labour costs (we pay our employees well above the minimum wage so that they can provide for their families), plus 9.00 EUR in material costs and 8.50 EUR in shipping costs.
For the boxes in sizes M and L, special shipping costs are added because they count as bulky goods. You pay 26.50 EUR per parcel, but the actual shipping costs us 55 EUR per DOXAFER®. Why is that? It's simple: we deliver the DOXAFER® to you fully assembled! You don't have to assemble anything - just attach the Isofix bracket and you're ready to go.
The shipping costs for sizes XXS, XS and S are well over 30 EUR. From size M upwards, they are even over EUR 50, but we'll pay more than half of that so that you get a DOXAFER® that's ready to use straight away!
How can you place an order?
To place an order, simply visit our website and add the product you want to your cart. Then follow the checkout instructions and enter your shipping and payment information.
What payment methods do we accept?
We accept various payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna on account, GooglePay and ApplePay.
What is our return policy?
We want you to be happy with your purchase. If you are not satisfied with your product, you can return it within 14 days of receipt for a refund. Please see our Returns Policy for more details.
Is your payment information secure?
Yes, we take the security of your payment information seriously. We use secure encryption technologies and adhere to strict privacy policies to ensure your data is protected.
How can you contact us?
You can contact us by email at info@doxafer.de. Just visit our contact page for more information.

Do two DOXAFER® fit?
If you want to have two DOXAFER® units installed in your car at the same time, we only need the following measurement from you to recommend possible size combinations. Simply measure the distance with a ruler or tape measure from the center of the right Isofix hook of the left seat to the center of the left Isofix hook of the right seat.